About your privacy
Cocoon Medical UK is committed to protecting and respecting your privacy. We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
YOUR PRIVACY AND DATA
The law is changing due to the The General Data Protection Regulation (GDPR). Our customers’ personal data has always been kept safe, never shared with any third party & we have always respected our customers’ privacy.
HOW WE USE YOUR DATA
If you have contacted Cocoon Medical UK via this website, this information is sent directly to the relevant email address & is not stored on a database or an online server / cloud system. We use return email addresses only to answer the email we receive.
We only receive the name, email address & phone number supplied by you. We do not request or store any financial information.
We never use or share the personally identifiable information provided online in ways unrelated to the ones described on this page without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Aggregated Site Usage Statistics
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site, using Google Analytics. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.
Essential Site Features
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to complete enquiry forms quickly. All these functions are designed to improve your experience of using the site. If you don’t want this site to place cookies on your device you can disable these using your Internet Browser settings.
Your right to complain
Cocoon Medical UK endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either verba Staff of Cocoon Medical UK will respond promptly to written complaints and will also expect clients to keep to an agreed timetable for pursuing a complaint. We would expect all complaints to be resolved within 28 days.
Should you require any further information please contact us.